Nicholas Zink

As the primary Technical Support Engineer, Nicholas Zink leads issue resolution across complex networking, storage, and AI-powered camera systems, ensuring enterprise customer success and influencing product improvements.

• Spearheaded primary technical support for enterprise customers, independently resolving complex issues across networking, storage, and AI-powered camera systems to ensure optimal system performance.
• Engineered system deployments and maintenance, proactively monitoring infrastructure health and troubleshooting intricate technical issues utilizing advanced Linux tools and network diagnostics.
• Facilitated seamless customer onboarding and ensured technical success through close collaboration with sales and product engineering teams, directly influencing product development cycles.

As a Technical Marketing Engineer Intern, Nicholas Zink collaborated on cutting-edge networking technologies, validated solutions, and presented technical insights to key stakeholders.

• Contributed to the development and validation of solutions incorporating Wi-Fi 7/6E, IoT, SD-WAN, and cloud services, enhancing expertise in next-generation enterprise networking environments.
• Designed and implemented diverse network topologies, rigorously testing and validating Aruba solutions to ensure robust performance and reliability.
• Delivered impactful technical presentations to audiences including engineers, customers, and partners, effectively communicating complex concepts and product value.

As a Technical Support Engineer Intern, Nicholas Zink provided critical support for enterprise security products, delivering best practices and resolving a high volume of customer cases.

• Diagnosed and resolved complex network, hardware, and software issues for enterprise security products, minimizing downtime and improving system stability.
• Delivered best practices and comprehensive integration support, enabling customers to maximize the value and seamless deployment of security solutions.
• Successfully resolved over 430 customer cases, demonstrating strong problem-solving skills and contributing to high customer satisfaction ratings.

As a Network Support Engineer Intern, Nicholas Zink diagnosed and resolved critical network issues, effectively communicating technical solutions to customers and partners.

• Identified and rectified network outages, misconfigurations, and complex networking issues, ensuring continuous network operation and stability.
• Articulated complex technical resolutions clearly and concisely to diverse audiences, including customers and partners, enhancing understanding and trust.

As an Information Technology Representative, Nicholas Zink provided essential multi-campus IT support and managed service requests, ensuring efficient tech operations.

• Delivered comprehensive IT support to users across multiple campuses via phone, email, and in-person channels, resolving diverse technical challenges.
• Efficiently managed Active Directory user accounts and processed IT service requests within ServiceNow, improving system access and support workflow.

Developed a Flask-based web app to emulate hotel operations and integrated Aruba network segmentation. Presented solution to technical marketing and sales teams, demonstrating use cases for the hospitality industry.

A collaborative research initiative exploring the contemporary applications and constraints of Network Configuration Templates within the Cisco Meraki Dashboard.